I did not get the opportunity to experience their auto repair service, however their Reception counter were very welcoming and were well excellent at their respective duties the shop personal I encountered was very knowledgeable about the needs of my auto repair. I changed my mind about having honest 1 auto change out my driveshaft universal joints only because they raised the price from $75 to $135. It was clearly explained to me that I was quoted the $75 on the phone for just 1 universal joint. I called another shop and was quoted $65 to change both. In all fairness Honest 1 auto gave me the impression that I should do business with them, sincerely felt they have great customer service and information conveyed to regarding me auto needs gave me some assurance that their shop personal have the experience to perform the task without doubt. The price of the other shop led me astray. I should have stayed with Honest 1 auto based on the outcome of the other shop's work, I was not happy, confident and pleased with the results. I got my drive shaft back with universal joints in place but they removed a piece and told me it is not needed which I very much doubt and they said that the slip yoke flange is leaking. It never leaked on to my floor of my garage. The under carriage of my vehicle is free of any signs of any leak.