Vancouver Auto Repair

(360) 952-8039updated hours:
Mon - Sat: 8:00 AM - 5:00 PM

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4

polite and friendly and good work

5

We use this location due to its great customer service. Great place.

1

I recently had the unfortunate experience of visiting Honest 1 for a flat tire and I must say that my overall experience was nothing short of abysmal. Not only did they fail to properly mount my tire, but their subsequent refusal to take responsibility for their negligence has left me frustrated, disappointed, and out of pocket. Upon picking up my car from the auto shop, I naively assumed that all was well. However, my excitement quickly turned to dismay as my tire went flat within a mere five miles of leaving their premises. It became glaringly apparent that their technicians had negligently mishandled the tire during the mounting process. In my pursuit of a resolution, I contacted Honest 1 and explained the situation in detail, hoping for a swift resolution. Unfortunately, their response was nothing short of infuriating. They shamelessly washed their hands of any responsibility, claiming that they are not liable for the damages caused and that I would have to bear the financial burden of replacing the brand new, now destroyed tire myself. Not only is this an outrageously poor display of customer service, but it also highlights the lack of accountability and professionalism at Honest 1. A reputable establishment would have taken immediate action to rectify their error and compensate the customer for the inconvenience and expense incurred. I was then towed off the side of the freeway to a different tire shop and they were able to fix my tire and properly mount it. Upon receiving the invoice to provide to Honest 1, they stated they are not liable to pay for their mistake. It is absolutely absurd that I, as a customer, am expected to pay for their mistake while they conveniently absolve themselves of any responsibility. I strongly urge anyone considering utilizing the services of Honest 1 to think twice and explore alternative options. Their lack of integrity, poor workmanship, and utter disregard for customer satisfaction make them unworthy of your trust and hard-earned money. Save yourself the headache, frustration, and unnecessary expenses by seeking reliable and responsible professionals elsewhere. In conclusion, my experience at Honest 1 was nothing short of a nightmare. Their incompetence in properly mounting my tire, coupled with their refusal to take ownership of their actions, has left me in a situation that I never should have been in. I hope that my review serves as a cautionary tale for others, and that Honest 1 seriously reconsiders their approach to customer service and accountability.

2

Got $1300+ worth of maintenance done on my vehicle. The following day, my car broke down. Got it towed back to the shop to find out the fuel line hadn't been properly reconnected and had come completely off. The tow was covered by AAA, so no cost there, but I'd lost about half a tank of gas, which I asked them to compensate me for. They acted like it was a huge request, and had to call two different managers to ask if they could. In the end they acted put out, but sent an employee to go fill my gas tank. Never offered an apology for the inconvenience, or to compensate me or refund part of my service or anything. Handed me the keys and moved to the next customer.

5

I've been taking my car to Honest-1 for many years, and I've always had good results. They've mostly changed the oil and done rotations/ allignments on my car. I haven't needed any bigger repairs, but I would trust them to do so. Recently, they fixed a leaking tire for no charge, and right away! Their pricing is fair, and their service is fast and reliable. I've aways felt they're truly honest about their work. I highly recommend them!!!!!

5

I've been taking my car to Honest-1 for many years, and I've always had good results. They've mostly changed the oil and done rotations/ allignments on my car. I haven't needed any bigger repairs, but I would trust them to do so. Recently, they fixed a leaking tire for no charge, and right away! Their pricing is fair, and their service is fast and reliable. I've aways felt they're truly honest about their work. I highly recommend them!!!!!

5

I appreciate how efficient Honest-1 is. They let you know the price up front and are terrific. This is the only place I take my car.

5

5

Honestly, no pun intended, but Honest 1 was such a good place. I was desperate and from out of town. They were open early on a Saturday and got right to work to diagnosing my car. Susie in the front was so personable, friendly and knowledgeable. It was quite refreshing and then Corey, the mechanic, was willing to talk to my husband and walk us through what was going on. I appreciated having them explain things to me so I could better understand what the issue with my time chain/belt. I had to drive down the next day and they made it possible in 24 hrs. Their customer service, can do attitude and their ability to take that extra step for their customers is remarkable/worthwhile. It’s reassuring to find a great auto shop that cares for others. Thank you all at Honest 1 for your team work and dedication. Please give Corey and Susie a much needed raise and all the praise.

5

Honest-1 Auto Care Vancouver Mill Plain is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Vancouver Mill Plain (360) 952-8039 if you have any issues in accessing any area of our website.