Office lady is rude and dismissive. I specifically asked for items such as an alignment and oil change and they acted like I was stupid and didn't ask for the items to be done. When I called to point out that my maintenance required light was still on and that I had asked for an oil change and to confirm if it had been done they told me "no it hadn't and that it was fine because they added some oil even tho it was low and if I wanted to "waste my money" I could come in and get it done but other than the oil filter struggling a bit I should be fine for a few thousand miles. And in regards to the light i could look it up in my manual or on google to reset it, its super easy". When i again pointed out that i had asked for a maintenance to be done on my vehicle and it wasnt all i got in response was "we are human and miss things" how about some customer service? Your whole job is to preform maintances asked for and notify a driver if there are other concerns. Never offered to do it free of charge or at a discount due to there admitted mess up. Talked to me like i was an idiot. And not to mention tried to lie and say that we never asked for the oil change to be done in the first place. Such a joke. If I ask a mechanic for something to be done I expect it to be done. If my car gets damaged because of this I'm suing.
Thank you for your review. Let me start by saying we are all human and occasionally miss things. That's why Honest-1 Auto Care has a 3yr/36k nationwide parts and labor warranty. Cole's vehicle, came in for a number of things. He authorized us to proceed with some items, totaling in excess of $1300 (tires, alignment check, spark plugs, fuel system cleaning, air filter & turn signal bulb) with the vehicle still needing additional service. Let me tell you about the things for that car he wasn't charged for. First, the oil was 1.5 qts low, this is only a 3.9 qt system. Customers should check their own oil regularly. There were check engine light codes on. One was for an oil control valve which was elected not to be replaced. Lots of other dash lights WERE on. Those were looked into and after ascertaining these would not hurt the vehicle, they were cleared and the vehicle was road tested to insure none of these lights would return. FREE of charge. Also, we performed a wheel alignment check for $65. We saw that the vehicle did indeed need an alignment and performed that service FREE of charge due to financial limitations. No diagnostics were charged for the four check engine light codes. I am not sure how an oil filter can “struggle”, but you informed me you were unable to return today for an oil change. The oil is now FULL which is significantly better than when it was dropped off. We don’t lie. We don’t need to. The cars speak for themselves. ~Susan-Store Manager~
- Honest-1 Auto Care Vancouver Mill Plain