I recently had the unfortunate experience of visiting Honest 1 for a flat tire and I must say that my overall experience was nothing short of abysmal. Not only did they fail to properly mount my tire, but their subsequent refusal to take responsibility for their negligence has left me frustrated, disappointed, and out of pocket. Upon picking up my car from the auto shop, I naively assumed that all was well. However, my excitement quickly turned to dismay as my tire went flat within a mere five miles of leaving their premises. It became glaringly apparent that their technicians had negligently mishandled the tire during the mounting process. In my pursuit of a resolution, I contacted Honest 1 and explained the situation in detail, hoping for a swift resolution. Unfortunately, their response was nothing short of infuriating. They shamelessly washed their hands of any responsibility, claiming that they are not liable for the damages caused and that I would have to bear the financial burden of replacing the brand new, now destroyed tire myself. Not only is this an outrageously poor display of customer service, but it also highlights the lack of accountability and professionalism at Honest 1. A reputable establishment would have taken immediate action to rectify their error and compensate the customer for the inconvenience and expense incurred. I was then towed off the side of the freeway to a different tire shop and they were able to fix my tire and properly mount it. Upon receiving the invoice to provide to Honest 1, they stated they are not liable to pay for their mistake. It is absolutely absurd that I, as a customer, am expected to pay for their mistake while they conveniently absolve themselves of any responsibility. I strongly urge anyone considering utilizing the services of Honest 1 to think twice and explore alternative options. Their lack of integrity, poor workmanship, and utter disregard for customer satisfaction make them unworthy of your trust and hard-earned money. Save yourself the headache, frustration, and unnecessary expenses by seeking reliable and responsible professionals elsewhere. In conclusion, my experience at Honest 1 was nothing short of a nightmare. Their incompetence in properly mounting my tire, coupled with their refusal to take ownership of their actions, has left me in a situation that I never should have been in. I hope that my review serves as a cautionary tale for others, and that Honest 1 seriously reconsiders their approach to customer service and accountability.