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Vancouver Auto Repair

(360) 952-8039updated hours:
Mon - Sat: 8:00 AM - 5:00 PM
2

Shoot. I really wanted to love this place. Speedy, efficient, friendly, but wrong diagnosis. Those first three are huge customer-service plusses, but they are overshadowed if my problem isn't fixed when I leave. I've had two of my cars serviced here a total of three times. Once was an oil pan replacement and they did a great job. I was very pleased. Once was for a Mazda that didn't start consistently. That was diagnosed as a starter issue. Starter replacement ($530) did not fix it. It was re-diagnosed as a neutral safety switch issue, and switch replacement did fix the problem. Again, happy with the final outcome, but the starter replacement was unnecessary. The starter they removed was less than a year old and considering the eventual fix, was obviously not the offender. The most recent visit was also for an intermittent start issue with a Hyundai. This time, the battery was diagnosed ($260). Replacement did not fix the issue and I felt like maybe there was a miscommunication because I thought my description adequately indicated that it was unlikely the battery was at fault. But they know a heck of a lot more than I do, so I trusted the diagnosis. In total, I have spent $1,900 at Honest-1, $800 of which went to repairs that did not fix the issue. The starter cost was a complete loss. The battery, at least, is a general maintenance cost. Although I'm grumpy about purchasing a new battery, which did not solve the immediate issue, I am ultimately ok with that charge. Guesswork is understandable sometimes, especially with tricky intermittent problems. But I can't afford to keep putting money toward repairs that may or may not fix the problem. I don't mean that glibly -- I literally can't afford it.

1

5

Prompt and friendly service. No upsell, just provided necessary info on my vehicle. Will definitely return!

5

Always kind & helpful. They’ve done a lot of work on my car over the years

5

Second time at a second location and both times, had wonderful service. Great at pointing out and helping me understand what exactly is wrong. Even took extra free steps by cleaning parts of the motor that likely saved my car in the end. Would also like to point out, my grandma has been coming to this business for years and has never had any trouble.

5

Great people good work great prices best shop around

5

5

5

What a great company. I called fairly last minute and the wonderful woman who answered the phone found me the perfect spot in their schedule. And Miguel did an excellent job with my car! And he was so nice! I am really pleased with everything! I totally recommend this company for everything!

5

Wonderful and friendly. Wasn't able to complete the job because I brought the wrong part. Helped to find the right one.

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