Vancouver Auto Repair

I’ve been bringing my car to Honest-1 Auto Care in Vancouver since I moved to Vancouver about four years ago, and I couldn’t be more grateful for their service. They truly live up to their name—honest in every sense. They’re upfront about costs and the work that needs to be done, and I’ve never felt pressured into repairs that aren’t necessary. In fact, they’ve told me more than once that certain fixes could wait until my next oil change, which I really appreciate. Every time I walk in, I’m greeted warmly, and they always take the time to listen to my concerns, answer my questions, and even show me parts of my car so I understand what’s going on. Their transparency and kindness go a long way. I trust them completely and will be a loyal customer for life!

Ive been bringing my car to Honest-1 Auto Care in Vancouver since I moved to Vancouver about four years ago, and I couldnt be more grateful for their service. They truly live up to their namehonest in every sense. Theyre upfront about costs and the work that needs to be done, and Ive never felt pressured into repairs that arent necessary. In fact, theyve told me more than once that certain fixes could wait until my next oil change, which I really appreciate. Every time I walk in, Im greeted warmly, and they always take the time to listen to my concerns, answer my questions, and even show me parts of my car so I understand whats going on. Their transparency and kindness go a long way. I trust them completely and will be a loyal customer for life!

Suzi and Aaron give top notch customer service and all the techs are extremely thorough. Would take my cars anywhere else.

I love waiting for my car 🚗 at Honest-1 Auto and grabbing a coffee in their clean, welcoming space! As someone who runs The Glitter ✨ Getter — a cleaning and organizing business / Personal Assistant(Jill of all Trades) — I can truly appreciate their tidy shop. Even with the occasional messy oil spill, they keep things spotless! Susie and the team keep Electra, my EV, road-ready with honest, reliable service that helps my business shine bright. Highly recommend! 😉

I took my car into their shop at 8am and they had the serpentine belt replaced in less that an hour. That and their 36month guarantee makes it hard to go anywhere else for service and repair work..

Susie and crew at our favorite auto shop is our favorite hot spot to take our cars 🚙. Building is clean and safe. Service is quick and easy. Budget friendly repairs. With a name like Honest -One they certainly don’t disappoint !

We only go to Honest 1 Auto Care for all of our vehicles. They are reliable, friendly and provide quality service. Costs are reliable, fair, and less than the major garages like Ford or Mercedes (Smart Car). Our 20 yr old truck, 26 yr old van, & our 17 yr old Smart car are in great shape. Thanks to Susie & the talented mechanics at Honest 1, SE 123rd Ave, Vancouver., Wa.

There customer service isn't very good. I made an appointment for an oil change using my phone number but my wife (Asian) took it in. She said there were only two other customers in the waiting area and that the manager seemed friendly to them but not friendly to my wife. They text my phone that the car is ready, so I was surprised when 30 minutes later my wife messages me that she is still there waiting. She later tells me that after I told her I got a text that the car was ready 30 minutes prior, she went to the manager and the manager argues with her a bit that the car is not done before seeing that it is. Wife complains to Honest-1, but because I used my phone number an owner calls me looking for her to hear her out. So far so good, I took that as a big positive and give him wife's phone number so he can talk to her direct. He calls her. Great! But his story (that he heard from the manager) doesn't match what my wife said happed, as manager says manager called out my name (because I made the reservation) to the waiting room saying the car was ready, and nobody answered. Wife's like there were only three of us in there, do you think I don't know my husband's name? My wife is/was totally open to the possibility that just a couple mistakes in a row led to it, but she also researched the other reviews of Honest-1 and sees that several other people with Asian sounding names have complained about a rude manager at this location so that is why she brought the issued up in the first place. When wife would not just immediately accept that it was wife's fault for not responding when their manager called my name in a waiting room of three people and she said nothing, he told my wife that he would not "kiss her ass" and ended the call. Come on Honest-1. I am/was a repeat customer. How hard was it to just say gee we don't have that perception of our manager but thanks for letting us know, it was probably just random but we will keep an eye on it and we are sorry you waited 30 minutes for nothing. She didn't ask you for money or free anything. I'm not asking for money or free anything, I am just asking you don't call my wife who has a complaint to make and when she calls you on your story she knows isn't true, you tell her you won't kiss her ass. Do better!

We have been bringing all 3 of our cars here for years. Susie and the others are knowledgeable, friendly, and always willing to chase down the problem. And they back up their work.