Shoot. I really wanted to love this place. Speedy, efficient, friendly, but wrong diagnosis. Those first three are huge customer-service plusses, but they are overshadowed if my problem isn't fixed when I leave. I've had two of my cars serviced here a total of three times. Once was an oil pan replacement and they did a great job. I was very pleased. Once was for a Mazda that didn't start consistently. That was diagnosed as a starter issue. Starter replacement ($530) did not fix it. It was re-diagnosed as a neutral safety switch issue, and switch replacement did fix the problem. Again, happy with the final outcome, but the starter replacement was unnecessary. The starter they removed was less than a year old and considering the eventual fix, was obviously not the offender. The most recent visit was also for an intermittent start issue with a Hyundai. This time, the battery was diagnosed ($260). Replacement did not fix the issue and I felt like maybe there was a miscommunication because I thought my description adequately indicated that it was unlikely the battery was at fault. But they know a heck of a lot more than I do, so I trusted the diagnosis. In total, I have spent $1,900 at Honest-1, $800 of which went to repairs that did not fix the issue. The starter cost was a complete loss. The battery, at least, is a general maintenance cost. Although I'm grumpy about purchasing a new battery, which did not solve the immediate issue, I am ultimately ok with that charge. Guesswork is understandable sometimes, especially with tricky intermittent problems. But I can't afford to keep putting money toward repairs that may or may not fix the problem. I don't mean that glibly -- I literally can't afford it.