So, looking at all of the other reviews on here, I will say this: (a) Businesses do make mistakes, but the owner seems to be trying to do right by replying; At the same time, (b) the majority of the negative reviews are left by ignorant alias-named chickenshyts who are mad because they attempted to fix their car first prior to bringing it to Honest1, which often makes it harder to fix for anyone diagnosing it. We recently took our ride in for a transmission rebuild, of which they were great, the price was reasonable for what was needed, came w/a 3yr warranty, were provided w/a beater-rental for the week it was being worked on (6 days IS reasonable), and our car ran smooth as new upon getting it back. We are very happy for Honest1 serving us during our transmission being down.